1. Introduction

Welcome to Hawley Associates. These Terms & Conditions govern your access to and use of our website at https://hawleyassociates.com/ and the services offered through it.

By accessing our website, submitting an enquiry, booking a consultation, purchasing a service, or applying for a membership, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.

In these Terms, “Hawley Associates”, “we”, “us”, and “our” refer to Hawley Associates. “You” and “your” refer to any visitor, customer, or user of our website or services.

2. Our Services

Hawley Associates provides independent consultancy and advisory services to the poultry processing industry. These may include operational performance improvement, factory design advice, technical troubleshooting, strategic planning, consultations, and other services described on our website.

The availability, scope, and delivery of individual services may vary. Specific deliverables, timelines, and other requirements may be agreed upon separately with the customer.

3. Website Use

You agree to use our website lawfully and responsibly. You must not:

• • Use the website for unlawful, fraudulent, or misleading purposes.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the security, availability, or operation of the website.

  • Submit false, inaccurate, or misleading information.

  • Copy, reproduce, or distribute website content for commercial purposes without prior permission, except where permitted by law.

We reserve the right to restrict access to the website where reasonably necessary to protect our business, users, or systems.

4. Membership Plans

Hawley Associates may offer different membership plans, including:

• • Core Membership

  • Premium Membership

  • Enterprise Membership

Membership fees, benefits, included services, and applicable conditions are described on the relevant membership pages or otherwise communicated to the customer.

Membership applications submitted through our website may require further communication or confirmation from Hawley Associates before membership arrangements are finalised.

Submitting a membership enquiry or application does not, by itself, guarantee acceptance or activation of a membership.

Members are responsible for providing accurate information and complying with the conditions applicable to their selected membership.

5. Membership Payments

Membership payment arrangements, including fees, payment frequency, and renewal arrangements, will be communicated to the customer before the relevant payment commitment is made.

Where recurring payments are arranged separately through a third-party payment provider, the applicable payment arrangements and terms of that provider may also apply.

A membership should not be considered activated until the applicable arrangements have been confirmed by Hawley Associates.

6. Fixed-Price Services and Purchases

Our website may list fixed-price services and other purchasable services.

Prices, service descriptions, and any applicable conditions will be displayed on the relevant service page or communicated before a purchase is confirmed.

Customers should review the service description and any applicable requirements before placing an order.

Where a service requires additional information, clarification, or agreement on its scope, work may begin only after the relevant details have been confirmed.

7. Consultation Bookings

Consultations may be booked through our website, subject to availability and the booking details displayed during the booking process.

Customers are responsible for providing accurate contact details and selecting the correct consultation service and appointment time.

A booking is subject to the applicable confirmation and payment requirements. Any specific arrangements relating to appointment changes, cancellations, or missed appointments should be communicated before the consultation takes place.

8. Cancellations, Rescheduling and Refunds

Any cancellation, rescheduling, or refund arrangements applicable to a membership, consultation, or purchased service will be communicated by Hawley Associates or stated in the relevant service or purchase terms.

Customers should contact Hawley Associates as soon as possible if they need to change or cancel a booking or raise a refund request.

Nothing in these Terms & Conditions excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable law.

9. Consultancy Advice and Limitations

Our consultancy services are intended to provide professional advice, analysis, and recommendations based on the information available and the scope of the engagement.

Any recommendations should be considered in the context of the customer’s specific operations, circumstances, and requirements.

Unless expressly agreed otherwise in writing, our services do not guarantee specific operational, financial, production, or commercial outcomes.

Customers remain responsible for their own business decisions, implementation of recommendations, operational procedures, and compliance with applicable laws, regulations, and industry standards.

10. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, branding, and other materials, is owned by Hawley Associates or used with appropriate permission.

You may access and use website content for personal or internal business reference. You must not reproduce, republish, distribute, or commercially exploit our content without prior written permission, except where permitted by law.

Ownership and permitted use of any reports, documents, or other deliverables supplied as part of a consultancy engagement may be governed by a separate written agreement.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processing, appointment scheduling, membership management, and other external platforms.

These third-party services may operate under their own terms, conditions, and privacy policies. Hawley Associates does not control the independent operation of external services and is not responsible for their terms or practices, except where applicable law provides otherwise.

12. Limitation of Liability

To the extent permitted by applicable law, Hawley Associates will not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud or any other liability that cannot lawfully be excluded.

Any additional limitations of liability relating to a particular consultancy engagement or service may be set out in a separate written agreement.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy:

https://hawleyassociates.com/privacy-policy/

By using our website, you acknowledge that you should review our Privacy Policy to understand how personal information is handled.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes are published will be subject to applicable law and the updated terms.

Where a change requires specific notice or agreement, we will take the steps required by applicable law.

15. Governing Law

These Terms & Conditions are subject to the laws applicable to the relevant transaction and the parties’ relationship. Any disputes will be handled by the courts or dispute resolution bodies with appropriate jurisdiction, subject to any mandatory legal rights that apply.

The governing law and jurisdiction for specific services may be confirmed in a separate written agreement.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Business Name: Hawley Associates

Contact Person: John Richard Hawley

Email: info@hawleyassociates.com

Website: https://hawleyassociates.com/

Phone support is available exclusively to Premium members.