1. Introduction

Hawley Associates (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at https://hawleyassociates.com , contact us, request our services, book a consultation, or apply for a membership.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Hawley Associates may collect the following types of information when you visit our website, submit an enquiry, apply for a membership, book a consultation, or purchase our services.

Personal and Contact Information

We may collect the following information when you contact us or submit information through our website:

• Full name

• Email address

• Telephone number, where provided

• Company name

• Information submitted through contact, enquiry, or membership forms

Membership and Service Information

We may collect information related to membership applications, consultation bookings, and service enquiries, including:

• Membership plan selected: Core Membership, Premium Membership, or Enterprise Membership.

• Consultation and appointment details: Information relating to consultations and scheduled appointments.

• Service enquiries and project requirements: Details you provide when requesting information about our services.

• Messages and additional information: Any information you voluntarily provide through our website forms or other communications.

Payment and Transaction Information

When you purchase services or make payments, transaction-related information may be processed by our payment service providers, including Revolut where applicable. We do not intend to store complete payment card details directly on our website.

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website. This may include your IP address, browser type, device information, pages visited, and general website usage data.

Company Contact Information

For questions about this Privacy Policy or how we handle personal information, you can contact Hawley Associates using the following details:

Business Name: Hawley Associates
Contact Person: John Richard Hawley
Email Address: info@hawleyassociates.com
Phone Support: Available exclusively to Premium members.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and contact requests.

• Provide consultancy services and customer support.

• Process membership applications and service requests.

• Arrange and manage consultations and appointments.

• Coordinate payments and related transactions.

• Communicate with you about your enquiries, bookings, memberships, and services.

• Maintain website security and prevent spam or fraudulent activity.

• Improve website functionality and user experience.

• Comply with applicable legal, accounting, and regulatory obligations.

We will only use your personal information where we have an appropriate legal basis to do so.

4. Legal Basis for Processing

Where applicable under data protection laws, including the UK General Data Protection Regulation (UK GDPR), we process personal information on one or more of the following grounds:

• Contract: To take steps at your request before entering into a contract or to fulfil our contractual obligations.

• Legitimate interests: To operate, secure, and improve our business and website, provided these interests do not override your rights.

• Consent: Where you have given consent for a specific purpose, such as certain cookies or marketing communications.

• Legal obligations: Where processing is necessary to comply with applicable laws.

 

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our website and deliver our services. These may include:

• Website hosting and technical service providers.

• Payment processors, including Revolut where applicable.

• Appointment scheduling and booking providers.

• Membership management platforms, where applicable.

• Email delivery and communication providers.

• Security, spam prevention, and website maintenance providers.

• Professional advisers, regulators, or public authorities where legally required.

These providers may process information in accordance with their own privacy policies and applicable contractual or legal obligations.

We may also disclose information where necessary to protect our legal rights, prevent fraud, or comply with legal requirements.

6. Payments and Third-Party Services

Certain transactions, bookings, or membership-related arrangements may involve third-party platforms.

Payment processing may be handled by Revolut or another payment provider, depending on the service and payment method used. Membership management and appointment scheduling may also involve third-party services.

When you interact with these providers, your information may be subject to their respective privacy policies and terms. We encourage you to review those policies before submitting information or completing a transaction.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, improve performance, and understand how visitors use the website.

Cookies may include:

• Essential cookies: Required for core website functionality, security, or essential features.

• Functional cookies: Used to remember preferences and improve your experience.

• Analytics cookies: Used, where enabled, to understand website traffic and usage.

• Third-party cookies: Set by external services integrated into the website, where applicable.

You can manage available cookie preferences through the website’s cookie settings, if provided, or through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, managing memberships, maintaining business records, resolving disputes, and meeting legal or accounting obligations.

The retention period may vary depending on the type of information and the applicable legal requirements.

When information is no longer required, we will take reasonable steps to securely delete it or anonymise it, where appropriate.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

10. International Data Transfers

Because we provide consultancy services to customers internationally and may use third-party service providers, personal information may be processed or stored outside your country of residence.

Where applicable data protection laws require safeguards for international transfers, we will take reasonable steps to ensure that appropriate safeguards are in place.

11. Your Privacy Rights

Depending on your location and the applicable data protection laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of processing.

• Object to certain types of processing.

• Request a copy of certain information in a portable format.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the contact details provided on our website.

12. Marketing Communications

We may send you service-related communications concerning your enquiries, bookings, memberships, or existing business relationship.

We will only send promotional or marketing communications where permitted by applicable law. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential service-related messages.

13. Third-Party Links

Our website may contain links to external websites, platforms, or services. These websites operate independently and may have their own privacy policies and data-handling practices.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Children’s Privacy

Our website and consultancy services are intended for business and professional use and are not directed towards children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided us with personal information, please contact us so that we can assess and address the matter appropriately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, third-party services, or applicable legal requirements.

Any updates will be published on this page, together with the revised “Last Updated” date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact Hawley Associates through the contact form on our website:

Website: https://hawleyassociates.com/

Please include sufficient information in your request so that we can understand and respond to your enquiry.